Frequently Asked Questions

What shipping method do you use?

Every product is made to order and hand poured by us ourselves. Our standard delivery is done using Royal Mail 2nd Class, which takes 3-5 working days from dispatch. We have the option to choose express delivery which will be via Royal Mail 1st Class. All large orders will be delivered via DPD.

How long will it take for my Waxaroma LDN parcel to arrive?

We aim to get your item delivered to you within 3-5 day leadtime from dispatch. (International Orders will vary). If this varies during peak times, our updated leadtimes will be on the homepage. We always aim to get your Waxaroma LDN product out you as soon as possible, but please allow up to 5 working days before contacting us.

Do you offer exchanges or returns on Waxaroma LDN products?

We always hope that you’re 100% happy with your Waxaroma LDN home fragrances. However, if you are unhappy for whatever reason, please email our customer services team – waxaromaldn@gmail.com and we can look into the issue for you.

How are Waxaroma LDN candles made?

Each candle is hand-poured in the UK using a premium soy wax, essential oils and phthalate-free fragrances. All of our candles are toxin-free and vegan.

Do you offer wholesale?

Yes- If you’re interested in working with Waxaroma LDN on a wholesale basis, however big or small, please email – waxaromaldn@gmail.com